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SHIPPING

DOMESTIC SHIPPING & HANDLING CHARGES

We offer free ground shipping within the US on all orders. Orders are shipped Monday through Friday, excluding major and national holidays. Orders placed over the weekend are processed and shipped the following Monday. All shipping charges are non-refundable. Below are the shipping methods we currently offer:

Ground – Orders are typically delivered between 3 and 7 days from the time the order is placed (with the exception of special orders). Shipments to Alaska and Hawaii can take up to 14 business days.
3-Day – A flat rate of $20.00 anywhere in the contiguous United States. Orders are received three (3) business days from the time they are shipped.
2-Day – A flat rate of $30.00 anywhere in the contiguous United States. Orders are received within two (2) business days from the time they are shipped.
Next Day – A flat rate of $40.00 anywhere in the contiguous United States. Orders are received the following business day after they are shipped.

    ORDER PROCESSING

    If you have questions about your order, please contact customer service department at customerservice@arcady.com. By placing an order on or through the Site, you agree to the following:

    Right to Decline. We reserve the right to, for any reason, at any time, with or without notice to you, accept or decline any order(s), as we, in our sole discretion, determine to be necessary or appropriate.
    Binding Commitment. By placing an order, you are making a binding commitment to pay for, and accept delivery of such order. This commitment includes, without limitation, your commitment to timely pay, and not challenge, any credit card fees or charges related to your order, except to the extent of your good faith assertion that the items you received did not conform to your order or were timely returned in accordance with this Site Agreement.
    Third Party Processing: In connection with any order, we may employ, engage, utilize or rely upon third-party vendors, including, without limitation, credit card processors and platforms. By placing any order through the Site, you authorize, in connection with your order, our employment, engagement, utilization and reliance upon such third-party vendors, as we, in our sole discretion, elect to employ, engage, utilize or rely upon, and acknowledge that we shall have no liability to you or any other person for any damage caused or errors resulting from their activities, and expressly agree that your sole recourse shall be directly against such third-party vendors, without any direct or indirect recourse against us.
    Force Majeure: We are not responsible for any delay in processing, shipping or delivery due to forces outside of our control such as: (i) any negligent act or omission by you, or your representatives, (ii) labor disputes, revolution, civil unrest, insurrection, war, or any act of terrorism, (iii) severe weather, fire, flood, or other acts of nature, (iv) unusually heavy communications traffic, (v) interruptions in any utility or communication service, (vi) any failure of your equipment, (viii) any governmental or regulatory investigation, or (ix) any other causes beyond our reasonable control.
    Site Errors and Inaccuracies. We strive to keep the Site free from errors, and up to date with the most current and accurate content and information, however we are not able to guarantee that the Site is free from errors or inaccuracies, or other issues, including, but not limited to typographical errors or otherwise incorrect content, such as incorrect or inaccurate text, copy, images, inventory information, and pricing information. To the extent that such errors or inaccuracies affect an order you have placed, the following shall apply:
    If an item you have ordered is unavailable, we will advise you, via email to the email address our records associate with your order, of such item’s unavailability, and we will not charge you for such item.
    If you are charged the wrong price for any item(s) (whether or not the amount charged is the amount that was or is reflected for such item on the Site), we reserve the right, in our sole discretion, to either: (i) notify you of such error and afford you the right to confirm your order at the correct price, (ii) notify you of such error and cancel your order, or (iii) process your order as placed.
    If any item you receive does not conform to the order you placed, your return of such items shall be subject to our return policy set forth in this Site Agreement.
    RETURN POLICY
    All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please refer to the return form included in your package or click on the RETURNS tab on the website.

          We reserve the right to refuse to accept and issue a credit refund for the return of any item(s) in strict compliance with the following:

          Any item to be returned must be received (A) within 30 days of the initial attempt to deliver such to the shipping address for the applicable order, and (B) in the same condition such item was in when received by the recipient.

          We do not accept returns of any item that has been worn, altered, washed, or damaged in any way, or from which the tags have been removed. Without limiting the generality of the foregoing: (A) all tags must be fully attached to all items to be returned, (B) each item to be returned in its original packaging.
          All purchases of sale items are final and not eligible for return.

          We only accept returns of items purchased directly through the website, and
          will not accept the return of any item purchased from any other person, any other locations or other internet sites.

          We do not refund original shipping charges. It may take up to 7 business days from our receipt of any returned item for your refund to be processed.

            EXCHANGES

            If you would like to exchange your item, please email customerservice@arcady.com. 

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